SureStay Plus Hotel by Best Western Hayward

Clean, updated hotel and rooms. Staff were constantly cleaning. Towels were thick and plush. Beds and pillows were comfortable. Close to highway. There is a Target across the street.

The front office staff is excellent!! Especially Mercedes who is very kind and organized and goes above and beyond to accommodate customers during their stay. Tracy is also very nice and did an awesome job decorating the front hotel area all by herself while we were there. The location of the hotel is excellent. The value is excellent.

The hotel was accessible to stores like Target, fast-food restaurants were abundant in the area as well, a local grocery store was a 3 minute drive away. Parking was convenient and well lit, adding that extra sense of security for clients. The staff were accommodating, Jamila, who attended to us on check out was courteous and friendly. The breakfast selection was good and filling. The housekeeping staff were helpful. The room and bathroom was clean and comfortable.

The room was very clean! The heater and A/C worked great! Nice big Modern flat screen tv "65 inch I think... The Staff excellent! The breakfast was better than expected! Liked that I could open the window to get some fresh air in! And loved the double blinds to blackout the outside lights!

Perfect budget hotel with nice spacious room recently renovated. Towels are a bit small but they provide extra towels on request. Very clean. Guest coin laundry is very convenient. Reception staff and housecleaning staff all very nice and helpful. Location is great, close to highway and to stores (Target across the street) and many restaurants in the Union Landing shopping area.